The temporary pedestrian walkway connecting the north and south areas of Main Campus will be closed beginning today, Tuesday, August 19, 2025, to address inconsistencies with ADA compliance. During this time, access across campus will be available through the original walkway that led to Building 10 that is close to the Lawson Street bus stop. This walkway will remain open while modifications are completed.
Big news! As of July 22, our 24/7 Canvas HelpDesk has officially been upgraded to Amazon Connect.This upgrade supports the College’s broader commitment to embracing innovative technology. By using AI-powered tools like Amazon Connect, we’re streamlining support services and gaining valuable insights — helping us better serve our students and stay ahead in a digital-first world.
The NC Community College System Office provides this around-the-clock HelpDesk to support Canvas and other learning platforms — for students, faculty, and staff across all NC community colleges.
Turns out, over 86% of all help tickets come from students — and the #1 request? Help logging in to Canvas.
Even better? The HelpDesk currently resolves about 79% of all tickets on the spot. The remaining 21% — often more complex or campus-specific — are automatically routed to our department for follow-up. That means faster help for most, and more targeted support when it’s needed most.
This upgrade is all about giving you:
✅ Faster support
✅ More consistent answers
✅ Multilingual assistance for inclusive and equitable help
There are two major updates:
Support Options
You can now reach out via Live Chat or Phone.
(Email/Web support has been removed, but don't worry — almost everyone already uses chat or phone!)
AI-Powered Support
You’ll now talk to smart AI bots when you use chat or phone.
Need more help? You can always request to speak with a real person.
During business hours:
📧 Email: canvashelp@durhamtech.edu
📱 Call: (919) 536-7213
After hours, weekends, or holidays:
💬 Use the ChatBot in Canvas (bottom right side of the screen)
📱 Call: (919) 338-1219
We’ll still receive all help tickets and follow up the next business day.
*This blog was written by AI-powered tools.